This session delves into Competency #3 - Establishes and Maintains Agreements and especially focusses on sub-points 3.1; 3.2; 3.4; 3.5 and 3.6 in the ICF definition.
The session will draw on the coach’s broad and extensive experience coaching in organizations across the globe. The coach will use case studies and examples for her own practice to show how coaching can be fully embedded to have long lasting impact on the culture; values and bottom line of the organization. Establishing agreements within an organization with multiple stakeholders is complex and organizations are increasingly needing metrics and processes to measure the impact of its investment in coaching programs. There are also ethical implications in how the coach shapes expectations with the client.
This coaching process focusing on return on expectations will guide the client to be able to link their expectations to financial changes or improvements within the business that can be measured against the investment in coaching and thus establish a percentage return on investment for the coaching program. Determining Return on Investment (ROI) or Return on Expectations (ROE) in the area of coaching has always been difficult and something not always discussed. ROE could be defined as the amount of change, development or improvement from a coaching project measured by various means against the original expectation of the outcome.